Below are some answers to frequently asked questions, simply click on a question to view the answer.

  • How are Divine Pet products developed?

    All our products are formulated by Dr Lyall Williams, an Australian essential oil specialist. Divine Cosmetics is dedicated to ongoing product research and development in order to find the best possible pet grooming product ingredients. Our products have been specifically formulated by Dr Williams to utilise the therapeutic quality and quantities for each of the ingredients. The formulation for each of our products is the intellectual property of Divine Cosmetics.
  • Where are Divine Pet products made?

    The Divine Pets brand is owned and manufactured by Divine Cosmetics Pty Ltd. Divine Cosmetics is an Australian owned and operated company. All Divine Cosmetics products, including Divine Pets, are manufactured in Sydney, Australia and are exported worldwide.
  • How can I find out the ingredients of a product?

    Ingredients are listed on the outer packaging of Divine Pet products. A full list of ingredients and a description of their properties can be found here on the Divine Pet product website.
  • Do Divine Pet products contain preservatives?

    All products need preservatives to keep them free of bacteria. The paraben family of preservatives (methylparaben, propylparaben, butylparaben, ethylparaben) are the most commonly used preservative and are well known to cause skin irritation. All Divine Pet products are free from paraben preservatives. Divine Cosmetics formulations contain Phenoxyethanol, which is a Paraben and Formaldehyde free preservative. It is a bactericide, often known as Rose ether. It is used to help preserve the integrity of products and prevent bacterial contamination.
  • What is the shelf life of the natural pet grooming products you make?

    Divine Pet products have a 2 year shelf life.
  • Are Divine Pet products tested on animals?

    Divine Pet products are not tested on animals and do not contain animal derivatives. We rely on the judgment of pharmacological, toxicological and medical experts. We use non-animal alternative test methods as well as the safety histories of formulations and ingredients to determine product safety.
  • Is Divine Pet product packaging environmentally friendly and recyclable?

    Divine Cosmetics packaging is 100% recyclable.
  • Is it possible to get samples of Divine Pet products?

    In order to provide our customers with the opportunity to experience our latest products, from time to time, we offer our customers free samples. Please join our mailing list to ensure that you receive any product samples that are on offer.
  • Are Divine Pet products safe to use on any type of pet?

    If your pet has fur, then Divine Pet products will be great for your pet. Whether you have a puppy, a kitten, a dog, a cat, a ferret, a rabbit, a guinea pig or a horse, you will find a Divine Pet product perfect for your needs. Our products are suitable for all coat types and even for animals with sensitive skin.
  • How often should I wash my pet?

    You can wash your pet as frequently or as infrequently as you would like! We recommend bathing your pet every 2 weeks to keep your pet clean. If your pet is a little smelly between baths, Divine Pets Waterless Shampoo is a convenient way to freshen up your pet without a full wash.
  • Why can’t I use my own shampoo on my dog?

    Human skin and dog skin have different PH levels and using human shampoo on your dog will irritate your pet’s skin. All Divine Pet products are pH balanced for your dog’s skin.
  • If my pet licks some of the Divine Pet product off his or her coat or skin, is it harmful?

    No, if your pet licks some of the product, it will not harm him because all of our products are free of harmful ingredients.